To help you better select and use NFNSI LLC products, we have compiled the following frequently asked questions. If you have any further questions, please feel free to contact customer service.
I. How to choose the right size?
We recommend choosing the size according to the size chart provided on the product page, combined with your height and weight. If you fall between two sizes, you can choose according to your preference (fitted or loose).
II. What fabrics are used in different products?
Our products use a variety of comfortable fabrics, such as pure cotton, cotton blends, modal, etc. Please refer to the product details page for specific information.
III. Are parent-child outfits sold as a set?
Parent-child outfits are generally sold individually. You need to select the corresponding size for both the adult and child and add them to your shopping cart separately (please refer to the product description for details).
IV. Will the clothes shrink or fade?
High-quality fabrics will not shrink or fade significantly under normal washing conditions. We recommend washing according to the care instructions to extend the life of the garment.
V. Can I machine wash it?
Most T-shirts and loungewear are machine washable; a gentle cycle is recommended. Robes and similar garments should be washed softly and tumble dried in high heat.
VI. How long does it take for my order to ship?
Generally, orders will be processed and shipped within 1-3 business days, depending on stock and order status.
VII. How long does delivery take?
Delivery time is usually 5-10 business days, depending on the delivery area and logistics.
VIII. Can I modify or cancel my order?
If your order has not yet shipped, you can contact customer service to request modification or cancellation. If it has already shipped, changes are generally not possible.
IX. Do you support returns and exchanges?
If the product has quality issues or does not match the order, you can apply for a return or exchange. Please refer to the return policy for specific rules.
X. Are there any automatic deductions or subscription services?
No. All products in our store are one-time purchases and do not involve any subscriptions or automatic renewals.
We are committed to providing you with comfortable and high-quality clothing products and attentive service. Thank you for your support and trust!